Clinic receptionist in scrubs welcoming a patient at the front desk
Human-first service · AI-first ops · Built to Scale 10x

Engineer growth.
Operate the future.

Stop juggling a marketing agency, a social media freelancer, an automations contractor, and a CRM partner. Ascent AI Labs is the unified growth partner — brand, marketing, automation, and AI ops under one roof, engineered together and measured to ROI. HIPAA or Non-HIPAA.

10×
growth roadmap, designed to scale
<60s
AI response target, 24/7
1 team
systems · brand · marketing

About Ascent AI Labs

One integrated system. Three pieces that work as one.

Most teams stitch agencies, tools, and freelancers together and hope it adds up. We design the brand, the systems, and the AI as one engine — built by the same people, accountable to the same outcome.

Branding that drives ROI

Identity, messaging, and AEO/GEO/SEO designed to make every marketing dollar compound — not disappear.

Automations & systems

Operational flow and client commitments wired into one source of truth — fewer drops, faster delivery, calmer teams.

AI agents, always on

Voice and chat agents that book faster, qualify smarter, and never let a lead fall through the cracks.

How it works together Talk to a founderNo agency middlemen. No handoffs.

The Real Problem

You need one partner running the whole engine.

Most owners stitch growth together from five places — a marketing agency, a social media freelancer, an automations contractor, a CRM consultant, a web team. The result is fragmented spend, conflicting data, and no one owning the outcome. Ascent AI Labs brings brand, marketing, automation, and CRM under one roof — engineered together, measured to ROI.

Business owner at a desk after hours, phone in hand and paperwork spread across the table
  • 01

    A different vendor for every channel.

    One agency for ads. Another for social. A separate CRM partner, a chatbot company, a web team. Five invoices, zero accountability.

  • 02

    Nothing talks to anything.

    Your CRM doesn't know what marketing spent. Your automations don't know what your ads said. The data lives in silos and the strategy lives nowhere.

  • 03

    Constant interruptions.

    Status calls with each vendor. Pitches from SEO and chatbot companies you never asked for. Your calendar belongs to other people.

  • 04

    Leads slip through the cracks.

    Follow-ups fall between tools. Prospects go cold while teams point fingers. You're paying for stacks you don't fully use.

The Ascent Growth Engine

One integrated system. Five stages that compound.

We don't sell software. We install the operating system that captures every opportunity your business is already paying to create.

Team reviewing an operations workflow together
01

Capture

Turn attention into qualified intent.

Search, paid acquisition, and site experiences built around the offer that actually books.

Focus: fewer missed inquiries
02

Nurture

Stay top-of-mind without lifting a finger.

Multi-channel sequences across SMS, email, and voice that warm leads with empathy — never noise.

Focus: consistent follow-up
03

Convert

Close the loop in minutes, not days.

Fast AI response, calendar handoffs, and human escalation. Your team only sees leads ready to talk.

Focus: faster response time
04

Retain

Reviews, referrals, and recall on autopilot.

Post-visit feedback, reactivation, and loyalty workflows that protect reputation and lifetime value.

Focus: repeat business
05

Scale

Brand and marketing engineered to grow.

Brand systems, content engines, and performance marketing that turn proven unit economics into expansion.

Focus: sustainable growth

The Ascent Method

From discovery to launch. Then continuous improvement.

Our process is sequential by design. Each stage produces something concrete you can review and approve before the next one begins.

Team mapping a customer journey and workflow steps on a shared board
  1. 01
    Discover

    Understand the business

    We learn how the business actually runs today — current systems, the customer journey, operational gaps, and your goals. Expect a working conversation, not a pitch.

  2. 02
    Assess

    Find the highest-priority gaps

    We identify growth leaks, manual bottlenecks, compliance considerations, and the integrations required. You get a prioritized list of what matters most first.

  3. 03
    Architect

    Design the system and the scope

    We design the recommended system: workflows, responsibilities, scope, and an implementation roadmap — written down, so everyone agrees before work starts.

  4. 04
    Build

    Configure and connect

    CRM, automations, integrations, website components, AI tools, and approved marketing systems are configured to the agreed scope.

Our proving ground

Battle-tested in our own clinic. Deployed for yours.

Ascent Trim & Wellness is our proving ground in Colorado Springs — a real, operating clinic where we build, test, and refine every workflow before it touches a client engagement.

ascenttrim.com →

Built in a working clinic

Ascent Trim & Wellness is a real, operating clinic in Colorado Springs. Workflows are built and refined there before they are recommended to anyone else.

Tested against real front-desk load

Intake, scheduling, reminders, and follow-up are designed around what staff actually have time to do on a busy day.

Escalation designed in from the start

Every automated path has a defined point where a real person takes over. Nothing important is left to a bot.

Ashley AI · voice & chat assistant

Handles routine calls and chats. Escalates to a human when needed.

Ashley AI is Ascent AI Labs' AI-supported voice and chat assistant. It answers routine inbound questions, books from your real calendar, follows up after hours, and hands off to a real person whenever a conversation needs judgment. For healthcare builds it operates inside the agreed privacy boundary.

Reporting & attribution

Brand and marketing tracked back to booked work.

Dashboards show leads captured, appointments booked, follow-ups sent, and which channels produced them — so branding and marketing are measured line items, not guesses.

Talk to Our Team — a founder joins every Discovery Call.

Growth Leak Assessment

A 30-minute diagnostic. A 90-day map.

Before we propose anything, we audit your funnel and benchmark it against the top performers in your category. You leave with a plan—whether you work with us or not.

  • Where your inbound is leaking before it ever books.
  • How fast you respond vs. your top three competitors.
  • Which campaigns are quietly subsidizing the rest.
  • The single highest-leverage system to install first.
  • Request your assessment
Network of growth automations

Human-First AI Philosophy

AI should disappear into the experience—not announce itself.

We design systems where automation handles the repetitive, the slow, and the easily forgotten—so your people can do what only people can do: build trust, listen well, and deliver service worth talking about.

  • Always escalates to a person.
    A real human is one tap away on every interaction.
  • Trained on your voice.
    Tone, vocabulary, and category nuance—calibrated to you.
  • Custom-built compliance.
    Non-HIPAA for general businesses. HIPAA-grade for healthcare. Built to fit.

Packages

One system. Priced simply — plus what you add.

One core system, priced simply. Add marketing, creative, and ops only when you need them.

Start here

Business Foundation

Your Business in a Box

$399/ month
$1,500 setup

Best for businesses ready to replace disconnected spreadsheets and manual follow-up with one reliable foundation.

Start with Business Foundation
Most popular

Managed Business System

Your system, actively managed

from $599/ month
Setup scoped at discovery

Best for growing businesses that want the system managed for them instead of hiring an operations person.

Choose Managed Business System
HIPAA — Healthcare

HIPAA Practice Operations

Built for practices handling patient information

from $1,500/ month
$3,000 setup

Best for practices that need patient follow-up to happen reliably without putting privacy at risk.

Talk to Our Team

Add-on pricing may vary based on business type, compliance requirements, integrations, and scope. View the full pricing page for details.

Ascent AI Labs team working together in their Colorado Springs office

Why Ascent AI Labs

A consulting firm that ships. An engineering team that listens.

Operator DNA.
Founded by service operators and growth engineers — not generalists. We've sat in your chair.
One accountable team.
Strategy, creative, engineering, and analytics under one roof. No vendor relay race.
Measurable priorities.
Every engagement starts with a defined business problem, a written scope, and priorities you can measure.
Compliance, custom-built.
Non-HIPAA for general business. HIPAA-focused builds for healthcare. Architecture that fits you.

Leadership

Senior operators. No layers between you and the work.

Don Murray — Founder & Chief Architect
Don Murray
Founder & Chief Architect

U.S. Military Veteran. 25+ years building businesses across industries. Founded Ascent Trim & Wellness (our HIPAA-compliant proof lab) and Ascent AI Labs on one principle: clear escalation to a real person—always.

Rob Thompson — Co-Founder & CTO
Rob Thompson
Co-Founder & CTO

U.S. Military Veteran. MBA and master programmer. Bridges technical possibility with practical profitability—architecting AI systems that work in real operations, not just on paper, and scale with the business.

Ashlesha Moharana-Almeida — Co-Founder & CMO
Ashlesha Moharana-Almeida
Co-Founder & CMO

10+ years in corporate branding and marketing across healthcare, wellness, professional services, and small business operations. Scales companies with brand systems that drive ROI—measurable acquisition, retention, and revenue growth.

Sebastian Fajardo — Lead Developer & Software Engineer
Sebastian Fajardo
Lead Developer & Software Engineer

U.S. Army Veteran with a Bachelor’s in Computer Science. Leads build and deployment of websites, CRMs, automations, and AI agents—turning growth architecture into shipped, tested software that streamlines operations and helps organizations scale.

Built on real operations

Systems designed in the real world, not just in theory.

Ascent AI Labs was built by operators who understand what happens when marketing, customer communication, technology, and daily operations do not work together. Our systems are developed around real business workflows, measurable accountability, and clear human escalation.

Operationally informed

Our recommendations are shaped by real service-business and healthcare operations.

Built around accountability

Every system begins with a defined business problem, a clear scope, and measurable priorities.

Human oversight remains essential

Automation handles repetitive work while important decisions and sensitive conversations remain connected to real people.

Growth Assessment

Find the leak. Map the ascent.

A 30-minute conversation with a senior strategist. You'll leave with a clear, prioritized plan — on us.